FAQ
Before buying
How can I buy an item that is not available?
All our jewels are handcrafted in our atelier. If you have found an item that is not currently available, you can contact our Customer Service that can give you all the information you need on the timings and availability of each piece.
Can I request a gift package?
Sure, you can request a gift package by sending an e-mail to our Customer Service after placing the order. In this way, you can give us directions for inserting a greeting card.
All the articles are dispatched inside the Sicis Jewels box in black velvet.
Shipping & Orders
Can I buy from a country outside the EU?
We currently accept orders from these countries:
Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Spain, Sweden, Switzerland, United Kingdom, US Federated States and Federal District (Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington D.C., Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Qatar, Saudi Arabia, United Arab Emirates
If you live in a different country, please reach for our Customer Service who can help you find the nearest dealer.
How can I check my order status?
You can check the status of your order or shipment by contacting our Customer Service by phone at +3902798780 from Tuesday to Friday from 10 AM to 6 PM (GMT+1), holidays excluded, or by writing at info-jewels@sicis.com.
How can I be sure the items are authentic?
Every Sicis Jewels piece is provided with a warranty certificate attesting its authenticity.
Returns
How can I return or replace an item?
You can request a total or partial (in case you bought more items) return within 14 days from the delivery date by filling in this form.
For any questions about this procedure, please contact our Customer Service, who will be happy to help you.
General info
How you make micromosaic?
To make Sicis Jewels jewellery pieces we mix, by moulting them, different colours of vitreous paste tesserae. By reaching extremely high temperatures, the vitreous paste can be spun in very thin sticks that are shaped differently. From these sticks, our mosaic artists cut out the tiny tesserae that they use to make the jewels.
To better understand this complex creation process, you can watch this video.